Delivery & Return Policy
RETURN OR EXCHNAGE SHOULD BE ONLY ONCE. CUSTOMERS HAVE ONE TIME TO RETURN OR EXHANGE AN ITEM.
Purchase Threshold
For purchases totalling AED250 or more, customers are eligible for returns or exchanges with a delivery fee applicable.
Purchases below AED250 qualify for free returns or exchanges with no delivery fee.
Purchases below AED250 qualify for free returns or exchanges with no delivery fee.
Limitations
- Each customer is entitled to a single return or refund only.
- Exchange requests are valid for up to 7 days from the date of purchase.
- Refund requests are accepted within 3 days from the date of purchase.
Exclusions
Accessories are non-refundable and non-exchangeable. (Magnet Pins/Bookmarks)
Condition of Items
- Items being returned or exchanged must be in their original condition, unopened, and unused, as they were received by the customer.
- Any damage or alteration to the item may result in the return or exchange being refused.
- The company reserves the right to inspect the returned items to ensure they meet the specified criteria before processing any refunds or exchanges.
- Returns or exchanges must be in their original condition and packaging.
Refund Method
Refunds will be processed using the original payment method or provided as store credit.
Rights Reserved
- The company reserves the right to refuse returns or exchanges that do not meet the specified criteria.
- This policy is subject to change without prior notice.